The Walmart app is easy. You place an order, workers grab your groceries, and you pick them up.
“We used it every week. We never had a problem until this time,” Colleen German said.
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She says someone got into her account, ordered more than $2,000 in groceries in her name, and picked them up.
“I immediately called Walmart fraud department, told them they were not mine, to please stop the orders before they were picked up,” German said.
She says the store assured her they would stop the orders, but “maybe 45 minutes later, I received two more emails saying thank you for picking up your order.”
German says Walmart told her to dispute the charges with her credit card company. She did. She says the credit card gave her a temporary credit, but changed their mind when Walmart told them someone with a proper barcode picked up the orders.
“We don’t have $2,000 just to fork out,” she said. “I just really want my money back. That’s it.”
So, German turned to Channel 9’s sister station in Orlando for help. They contacted Walmart. The company took another look and let her know it had “now marked these orders as fraudulent” and told her to file another dispute with her credit card. Soon after, she got her money back.
Walmart offers these security tips.
Action 9 attorney Jason Stoogenke says this situation serves as a good reminder no matter where you shop:
- Don’t use the same password for multiple accounts.
- Change them often.
- Click on app updates when they ask.
- Don’t click on links you don’t recognize.
- Set up two-factor authentication if you can.
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