CHARLOTTE — Tom Fitzpatrick bought two tickets worth $250 for the Charlotte Knights for opening day, but the league canceled the season because of COVID-19.
Action 9's Jason Stoogenke checked with Knights officials who said they are offering refunds for fans.
The website said it would give him a voucher, not a refund.
“A voucher worth 110% and 25% off on a future purchase,” Fitzpatrick said. “It’s $250 I’d like back. Who knows when you’ll be able to use the voucher?”
Fitzpatrick sent a message on Facebook.
Stoogenke emailed the company Friday and the company emailed him back Monday.
But it didn't give any details or explanation. However, it agreed to give Fitzpatrick a full refund.
“Sweet!” Fitzpatrick said in a message to Stoogenke. “Thank you very much for your assistance!”
No matter what the refund is for:
- If there’s a contract, make sure you read that carefully, especially the fine print. Many of them favor the vendor, not the consumer.
- If the business won’t refund your money, keep all your paperwork and emails and be persistent.
- If that doesn’t work, contact Action 9.
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