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Wells Fargo continues its attempt to regain trust from customers

CHARLOTTE, N.C. — Charlotte's largest banking employer, Wells Fargo, is attempting to regain the trust of customers and federal regulators after a tumultuous year.

There was major fallout from the bank's fake account scheme that led to layoffs and leadership changes.

Wells Fargo started 2017 in recovery mode after being rocked by a $185 million fine in late 2016.

The banking giant created millions of unauthorized customer accounts to reach sales goals.

The Better Business Bureau revoked Wells Fargo's accreditation when the news broke.

In January, new CEO Tim Sloan announced that Wells Fargo employees would no longer receive incentives and that and more than 400 branches nationwide would close by the end of 2018.

In March, Wells Fargo agreed to another massive legal settlement, this time a class-action lawsuit in the amount of $110 million.

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BBB officials said the bank is working with customers to resolve issues big and small.

"The steps they've taken structurally are positive,” said Tom Bartholomy, president & CEO of BBB Charlotte. “The steps they've taken policywise have been positive but they're going to be paying for those sins for quite a while."

In April, a 110-page report was released placing much of the blame on the bank's former CEO.

There was $200 million in executive compensation that was clawed back and more spending cuts were announced.

Another scandal broke in July when Wells Fargo admitted to enrolling customers for auto insurance they didn't sign up for.

Wells Fargo agreed to pay back $80 million to those affected.

Upwards of 800,000 people may have been enrolled for insurance they didn't want or need.

In August, the original fake accounts scandal grew when the bank admitted that 3.5 million accounts were potentially opened without customers permission.

Bank regulators and state investigators continue to dig through records and late this year, Wells Fargo announced job cuts in Charlotte.

The company didn't release any specific details.

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