• Action 9: Woman says car warranty worthless after failing to replace broken part

    By: Don Griffin

    Updated:

    CHARLOTTE, N.C. - A woman said she paid close $2,000 for a car warranty, but when a part broke, she couldn't get the money to fix it.

    Yvonne Sanders drives a 9-year-old SUV and decided to spend nearly $2,000 for an extended warranty with a company called My Car Solutions.

    "I felt like it was a good deal," Sanders said.

    When her alternator went out, she found out her protection plan was worthless.

    Sanders said she was told by the warranty fulfillment company they never activated the warranty because My Car Solutions never paid them.

    She can't reach My Car Solutions to get her money back.

    "I just wish ya’ll could find out what's going on because $1900 is a lot of money," Sanders said.

    Action 9 found out the Federal Trade Commission shut down My Car Solutions for misleading consumers.

    An FTC spokesperson told Action 9 the agency also banned owner Fred Khalilian from telemarketing car warranties, which were filled with exclusions.

    The Better Business Bureau said that's the problem with many warranties: They don't cover anything.

    Although the FTC has frozen My Car Solutions bank account, there is little chance of Sanders getting any of her $1,900 back.

     She now tells others instead of buying a warranty to put the money aside for future repairs.

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