Chick-fil-A will get new drive-thru layout at popular south Charlotte location

CHARLOTTE, N.C. — A south Charlotte Chick-fil-A got the approval to tear down its existing location off Woodlawn Road and build a drive-thru only location.

At this location, Chick-fil-A said 83 percent of its business is drive-thru or carry-out.

Drivers are caught in a traffic nightmare daily outside of the restaurant, with the line of cars in the drive-thru running over into Woodlawn Road and causing major backups.

“Coming in off the street's crazy, because you're blocking traffic. Anything better than this would be helpful,” said customer Jordan Cheeks.

Cheeks said he uses the drive-thru at least once a week and is looking forward to a new layout at the restaurant, one that doesn’t include a lot of parking.

Chick-fil-A said it wants to tear down the existing restaurant and replace it with a brand-new building. The new building will have no indoor dining, only tables outside.

Currently, all orders go through one drive-thru window, but the new plan includes two lanes that would merge at the pick-up window.

Chick-fil-A said it believes this model will help keep traffic on its property and not on Woodlawn Road.

The company said the changes include a more efficient kitchen that would allow workers to get food out faster.

The proposal does not include changes to Woodlawn Road, but it does ask for a planting strip and an eight-foot sidewalk to help with pedestrian traffic.

City council unanimously approved the rezoning request Monday night

Cox Media Group