Customers disappointed with Lumber Liquidators settlement payments

CHARLOTTE, N.C. — Many Lumber Liquidators customers have finally received their settlement checks and vouchers from a class action lawsuit, but they said they’re disappointed with the amount they were awarded.

Some had sued the company, claiming the bamboo flooring they purchased became uneven, buckled and separated. It became a class action lawsuit that the company agreed to settle.

Lumber Liquidators agreed to pay customers $14 million in cash and $14 million in store credit.

Some local homeowners told Action 9′s Jason Stoogenke that they spent thousands on the bamboo flooring and they expected thousands back.

Instead, one customer told Stoogenke she only got back about 10% of what she paid.

Another said his floors cost almost $5,000 and he only received a voucher for $669.

Another customer called the $337 she got back a “slap in the face.”

Daphne Champion of Rock Hill said she spent more than $2,600, including labor, but she only received a check for $68 and a voucher for $204.

“I felt violated,” she told Stoogenke. “It’s been very disappointing. You don’t know how devastating it is. It broke my heart last night when I [saw] that.”

Stoogenke emailed the people in charge of the settlement to see if they had anything to say to customers who are disappointed. They did not respond in time for this report.

Stoogenke says there’s not much customers can do in cases like this and that sometimes it’s more advantageous to opt out of a class action lawsuit and go it alone, but that has its own pros and cons as well.

Please note that this settlement is not related to the one about the flooring that some claimed had high levels of the cancer-causing chemical formaldehyde.

(PAST COVERAGE: Customers in Lumber Liquidators settlement still waiting for their money)