Technical problems, staffing create issues for CMS School Choice Lottery process

CHARLOTTE, N.C. — Charlotte-Mecklenburg Schools has debuted a new online enrollment tool so parents can register their children for the 2022-2023 school year, but the process has been anything but smooth.

Several parents contacted Channel 9 because they are worried about missing the deadline for the district’s School Choice Lottery, which is Friday.

Channel 9 anchor Allison Latos spoke to parents who are waiting to receive their child’s identification number or PIN, which is provided by the district and required to apply.

“I would assume there’s thousands of parents that are just panicked thinking we’re going to miss it,” one mother told Channel 9.

>> In the video at the top of this page, anchor Allison talks to this concerned mother and another worried parent about their experience with the new system.

CMS Associate Superintendent of Student Assignment and School Choice Akeshia Craven-Howell sent Channel 9 the following statement:

Families experienced a more streamlined future enrollment process this year as CMS debuted a completely new online enrollment tool. The turnaround time for student IDs and PINs has been longer than anticipated for some families, however, due to a number of COVID illnesses on our team and a lack of temporary help, which we typically bring on during the future enrollment and lottery periods. In response, we have redeployed several team members from their typical responsibilities to assist with approving enrollment applications so that ID and PINs can be generated. CMS made a commitment that any student who future enrolled prior to Friday, January 14 would be able to participate in the school choice lottery. CMS will honor that commitment even if families do not receive their student ID and PIN prior to the previously communicated lottery end date of January 21. Families should expect to receive electronic communication via the means they indicated when they completed their online enrollment application. A benefit of the online enrollment system is our ability to quickly deliver notifications and updates electronically rather than via printed letters mailed via the US postal service.

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