Action 9: Woman disputes pet charge at apartments, says she never owned pet

CHARLOTTE, N.C. — Cammie Jackson is happy to finally be out of an apartment and in her own house.

"I love the space, I love it because it's mine," she said.

In moving out of the Thornberry Apartments in June, she didn't agree with one of the fees she was charged: the pet treatment charge for $125.

She's upset because Jackson said she never owned a pet.

"It wasn't right. I mean, if I had a pet and I did pay a pet deposit, it's fine. But I never owed a pet and that's why I fought it," she said.

Thornberry Apartments officials told her they detected pet urine in the carpet and changed the carpet and pad. Jackson thinks the problem was caused by a previous renter.

So, she asked the manager to see the invoice for the new carpet.

"She offered to let me see it and I started calling her back to get it and she never would return my call," Jackson said.

Action 9 got in touch with the manager at Thornberry. She declined to discuss Jackson's complaint. However, the manager refunded not only the pet treatment fee but other fees she'd charged totaling $201.

Jackson said others moving out of apartments to take pictures showing the condition.

"Because it's your word against theirs if you don't have documentation," Jackson said.

WSOC