CHARLOTTE — Charlotte Water is working to fix a problem that saw a handful of customers being overcharged, some by as much as $200.
The utility told Channel 9 it set up a new billing system last week but encountered a problem with the autopay system.
In total, 385 customers paid the wrong amount for their bills -- some paid less whereas others paid more.
>> In the video at the top of this page, reporter Anthony Kustura speaks with a customer who was overcharged and explains how Charlotte Water plans to issue refunds to impacted customers.
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