• Chick-fil-A will get new drive-thru layout at popular south Charlotte location

    By: Gina Esposito


    CHARLOTTE, N.C. - A south Charlotte Chick-fil-A got the approval to tear down its existing location off Woodlawn Road and build a drive-thru only location. 

    At this location, Chick-fil-A said 83 percent of its business is drive-thru or carry-out.

    Drivers are caught in a traffic nightmare daily outside of the restaurant, with the line of cars in the drive-thru running over into Woodlawn Road and causing major backups.

    [ALSO READ: Chick-fil-A to demolish, rebuild restaurant near busy Charlotte intersection]

    “Coming in off the street's crazy, because you're blocking traffic. Anything better than this would be helpful,” said customer Jordan Cheeks.

    Cheeks said he uses the drive-thru at least once a week and is looking forward to a new layout at the restaurant, one that doesn’t include a lot of parking.

    Chick-fil-A said it wants to tear down the existing restaurant and replace it with a brand-new building. The new building will have no indoor dining, only tables outside.

    [ALSO READ: Chick-fil-A testing new mac and cheese menu item in some locations]

    Currently, all orders go through one drive-thru window, but the new plan includes two lanes that would merge at the pick-up window.

    Chick-fil-A said it believes this model will help keep traffic on its property and not on Woodlawn Road.

    The company said the changes include a more efficient kitchen that would allow workers to get food out faster.

    [ALSO READ: Chick-fil-A opens on Sunday to help teen celebrate birthday]

    The proposal does not include changes to Woodlawn Road, but it does ask for a planting strip and an eight-foot sidewalk to help with pedestrian traffic.

    City council unanimously approved the rezoning request Monday night


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