North Carolina AG to investigate Ticketmaster after Taylor Swift public ticket sales canceled

CHARLOTTE — North Carolina Attorney General Josh Stein tweeted Thursday night his office is investigating Ticketmaster for allegedly violating consumer rights and antitrust laws.

The move comes after a dismal day for the company following the sale of tickets for Taylor Swift’s upcoming “The Eras Tour.”

Millions of fans were shocked Thursday when the company announced public ticket sales for Friday had been canceled.

There were 3.5 million fans who signed up for Ticketmaster’s Verified Fan system, which is supposed to eliminate bots and give presale codes to customers.

However, many fans are reporting those presale codes didn’t work while others said they had to pay exorbitant prices to get tickets.

Ticketmaster said in a statement that, “it saw a record number of fans sign up for its Verified Fan system,” and “that the combination of a staggering number of bot attacks sent an overwhelming amount of traffic to their site.”

Members of Congress are not buying that.

Minnesota Sen. Amy Klobuchar wrote in an open letter to the Ticketmaster CEO that she has serious concerns about the company’s operations.

New York Rep. Alexandria Ocasio Cortez took that a step further in a tweet calling the country’s largest concert promoter and ticket distributor a monopoly that needs to be broken up.

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Jonathan Lowe

Jonathan Lowe, wsoctv.com

Jonathan is a reporter for WSOC-TV.