Letter to White House includes concierge’s account of Shanquella Robinson’s death

CHARLOTTE — The death of Shanquella Robinson still remains shrouded in mystery, but Channel 9 has obtained documents with new details about the case.

Two nationally known attorneys representing her family shared a letter with Channel 9 that they sent to President Joe Biden and Secretary of State Antony Blinken. In the letter, the attorneys demanded the White House step in to bring those responsible to justice.

>> Click here to read the letter from the attorneys representing the family of Shanquella Robinson.

Editor’s note: The letter includes the name of the person the warrant has been issued for but Channel 9 has not been able to independently confirm that information with authorities. For that reason, the individual’s name has been redacted from the letter.

Documents attached to the letter also include new details about the moments leading up to and after Robinson’s death. Those details come from statements taken by the Mexican officials who are investigating the case.

Sue-Ann Robinson and Ben Crump said the letter is a follow-up to a news conference they held in Washington D.C. earlier this month.

In the concierge’s official statement to the state attorney general’s office, he noted the first time he met Shanquella at a dinner party and said she “did not seem to fit in with the others,” saying that she didn’t smile and was “out of place at the party.”

He said around 2 p.m. the next day, he got a text from someone on the trip saying “I think my friend has alcohol poisoning and needs emergency service.” An unspecified amount of time later, the concierge got a text saying Shanquella died, so he went to the villa.


The concierge offered condolences to the person on the trip he had been communicating with and asked if he could give her a hug. He described that person as indifferent and very cold. He says he gave them room to mourn but, minutes later, heard laughter.

Around 9 p.m. or 9:30 p.m., he got a text from someone in the group asking if they could get transportation to dinner. But the driver never took them to dinner -- they asked to be taken to an airport hotel instead.

Days later, the concierge says he saw the video of Shanquella being attacked. He ended his statement saying, “When I saw the video [on] social media I realized that practically [redacted] had manipulated me with the information she provided of what happened to leave the country as soon as possible.”

The administrator of the Villa Casa Linda told investigators he saw the video of Robinson being attacked in the hotel room before her death.

He believes the sun’s rays indicate it was taken between 7 a.m. and 8:30 a.m., which was at least five hours before her friend requested medical help.

The documents provided by Robinson’s attorneys also include notes from the autopsy. Under “Type or manner of death,” the report reads “violent.”

Channel 9 has reach out to the Baja California Sur attorney general for comment.

Attorneys send letter to President Biden

In their letter, attorneys Crump and Robinson ask the U.S. government for help in the case.

“Despite reaching out to Consular authorities who are tasked with being the family’s guide and liaison in cases such as this we have encountered numerous obstacles in our efforts to receive information for the family on whether those responsible would ever be brought to justice,” the letter reads.


Shanquella Robinson was killed in Cabo four months ago while on vacation, investigators say. The Mexican government issued an arrest warrant for a friend of hers but never named that person.

In the letter, the attorneys asked for help from the U.S. government in two specific ways.

  1. “The United States can follow the extradition protocol and turn over the individual or individuals responsible for Shanquella’s death to Mexican Authorities.
  2. “Alternatively, U.S. federal law enforcement agencies can request concurrent jurisdiction with Mexican law enforcement agencies which would permit U.S. prosecutors to bring the case in the United States as the involved parties are U.S. Citizens.

The attorneys mentioned the U.S. response to the Americans who were kidnapped at Matamoros in Mexico, saying it was the “swift” response they wanted in the Shanquella Robinson case.

“My clients recognize that the U.S. Government has many priorities and responsibilities, but believe that intervening in this case would not only serve the interests of justice but also send a clear message that transnational criminal activities will not be tolerated,” the letter concludes.

So far, there have been no arrests in the case.

Attorneys are calling on President Biden and the State Department to extradite everyone on the trip back to Mexico to face criminal charges. The state department does not comment on extradition matters.

Channel 9 will continue to follow every development in this investigation.

(WATCH BELOW: Answers in Shanquella Robinson’s death not coming fast enough, family says)

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