BBB's annual '5 Worst Rated Businesses' list revealed

CHARLOTTE, N.C. — The Better Business Bureau has announced the annual list of the “Five Worst Rated Businesses” in the 20 counties of the Southern Piedmont for 2016.

According to the BBB, those five companies, all with “F” ratings, have earned the designation due to their lack of response to their customer’s complaints.

The BBB worked to resolve 14,900 complaints in 2016 and these five companies stood out due to their unwillingness to address the concerns of their customers, BBB officials told Channel 9.

The BBB was able to resolve a record 93 percent of complaints in 2016.

The five companies with the lowest BBB ratings due to their failure to respond their customer’s complaints in 2016 are:

MS-Squad: Complainants allege that the company misrepresented itself as "Microsoft Network Security" and told them that their computers had a virus. Complainants allege that the company then sold them a "lifetime security package" for $499.99. If they didn't purchase it, alerts popped up on their computer monitors with sirens and an emergency telephone number that, when called, demanded payment of $249.99. (10 unanswered/unresolved complaints in 2016)

Flat Rate Movers: Owner Desi Zerpa is connected to another moving company, Metro Move.  Complainants allege that movers damaged their furniture, damaged their homes, or would not deliver their furnishings unless additional money was paid. (9 unanswered/unresolved complaints in 2016)

All South Paving: Complainants allege that they paid the company to pave their driveways and the company either did not perform or complete the job or did poor quality work. (8 unanswered/unresolved complaints in 2016)

AFSCO: Complainants allege that they received phone calls stating that they owed a debt which must be paid immediately or they would be arrested. (7 unanswered/unresolved complaints in 2016)

Carolina Pack and Load: Complainants allege that movers kept their belongings and will not return calls or that the movers damaged their furniture and would not pay for damages. (6 unanswered/unresolved complaints in 2016)

The BBB encourages consumers to check out a business before doing business with them here.

Cox Media Group