New Lowe's CEO hints at what's to come for home-improvement retailer

Marvin Ellison

CHARLOTTE, N.C. — Wednesday marked 100 days since new Lowe’s CEO Marvin Ellison took his job at the Mooresville-based home-improvement retailer. On Tuesday, he made his first public appearance while at the helm of the company by helping dedicate Charlotte Hornets-themed basketball court upgrades on the city’s west side.

[Survey: This hardware store tops Lowe’s, Home Depot for favorite home-improvement chain]

Speaking to reporters at the event, Ellison says Lowe’s will begin making changes in stores that he’s discovered are needed during his three-month tour of its U.S. home-improvement centers. Ellison has said he’s observed that stores need to adopt best-practice procedures for a range of functions, from unloading trucks and resetting displays to ringing up purchases and interacting with customers.

“Our goal is to start rolling things out at the end of the year and the start of next year,” Ellison said during a one-on-one conversation with the Charlotte Business Journal. “We want to test and learn, then roll out. We’ve got a lot of work to do, but again that’s part of the job.”

And, yes, Ellison says, some of those adjustments were learned during his days at Lowe’s chief competitor and No. 1 U.S. home-improvement retailer The Home Depot Inc.

Read more about what Ellison had to say and check out scenes from the event here: http://bizj.us/1pq6lm

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