Panthers PSL owners can opt out of using 2020 season tickets amid pandemic

CHARLOTTE, N.C. — With the pandemic impacting capacity limits at venues across the Carolinas, the Panthers have given its Personal Seat License owners the option to opt out of using their tickets this season.

In an email, the team revealed that home games will have limited seating capacity based on guidelines from state and local government, medical professionals and public health officials.

“In order to accommodate as many PSL owners as possible in this reduced-capacity scenario, we plan to make a limited number of home games available to each account,” the email states. “The number of games each PSL owner will have access to will be determined by factors such as approved capacity, overall demand and, in some cases, seating location.”

PSL owners have have been asked to either opt in to using tickets in 2020 or to opt out without penalty. Those who choose to opt out will have the option to carry credit over to the 2021 season and future ticket purchases or receive a full refund.

The Panthers also made it clear that PSL ownership will not be impacted by opting in or out.

For those choosing to opt in for the 2020 season, here’s a list of several policy changes:

  • PSL owners will have the opportunity to select from a predetermined set of games
  • Due to a socially-distant seat configuration that meets health and safety protocols, it is unlikely that PSL owners will sit in their exact seat location
  • Stadium capacity could change through the course of the season, and PSL owners will be promptly notified of any potential ticket impact
  • PSL owners will only be permitted to purchase seats within their specific price level. However, if inventory is unavailable, adjustments will be made on a case-by-case basis
  • Season tickets will revert back to current PSL seat locations for 2021
  • Enhanced protective measures will be implemented during event days. While plans are still being finalized, some of the protective measures include: Health screening protocols, required face coverings, access to sanitizing stations throughout the facility, contactless/cashless transactions and physical distancing amplified via stadium signage

Ticketmaster plans to give anyone who purchased single-game tickets a full refund since the tickets are no longer available due to the reduced capacity. If new tickets become available during the season, people who had previously purchased single-game tickets will have the opportunity to purchase new ones.

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The team also said it plans to give specific details on what its doing to keep fans safe and when owners who choose to opt in can select their seats over the coming weeks.