Action 9: Drivers complain about dim headlights, worry about safety

CHARLOTTE, N.C. — People who own certain Cadillac SRXs claim their headlights get more and more dim until they don’t feel safe driving at night. Some also complain about moisture inside the lights.

“It didn’t go all out at one time,” Terry Gibson told Action 9′s Jason Stoogenke. “It’s just gradual. It was a gradual thing. And, it just kept getting dimmer and dimmer until now I can’t see at night to drive.”

So, Action 9 rode around with her at night to see firsthand.

"Definitely when it’s dark and a car comes to you and it’s dark again, then you forget where the lines are,” Gibson said.

Action 9 didn’t use any camera lights so you could see exactly how dim her SUV’s headlights were.

Stoogenke searched complaints to the federal safety agency NHTSA and found 46 for 2012 models, the same year as Gibson’s. He also found three lawsuits. People in California, Florida and Missouri sued General Motors over this issue. All of them involved 2010 to 2015 SRXs. All of them settled.

So, Stoogenke asked GM about people here in the Carolinas.

More than 90 viewers complain to Action 9 about GM vibration issue More than 90 viewers complain to Action 9 about GM vibration issue

The company told him it plans to send out letters to customers in every state by the end of February. The company says letters will basically say if you paid someone to fix the headlights, GM will reimburse you and if you need to get them fixed, go ahead and do that -- GM will pay you back.

Just to be clear -- this is not a recall, where you take the car to the dealer and get it fixed for free. You can take it anywhere, but you have to pay out of pocket and get reimbursed.

Gibson got it priced out and said it would be about $1,300.

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