‘I really didn’t want to go this far:’ Small business owner sues LaserShip

CHARLOTTE — A small business owner is suing the delivery company Action 9 has been investigating for almost two years for money owed to her.

Allison Goodwin lines up drivers for companies to make deliveries for them. She says the businesses pay her and she pays the drivers.

Goodwin told Action 9′s Jason Stoogenke she had a contract with LaserShip.

“They paid me something, but not all of it,” she said.

According to Goodwin, she still owed one of her drivers close to $1,800, so she paid the driver with her own money.

“So, I’m just trying to reimburse myself for the money that I’ve already paid out,” she said.

Goodwin says she filed a complaint with North Carolina’s Labor Department, but that it didn’t help, so she sued in small claims court.

“I’m frustrated. I’m annoyed. I really didn’t want to go this far to be honest. I really just want to ask for my money, they give me my money, and I just move on. But now that we’re here, I just hope that other people who are experiencing the same issue, they speak out as well,” she said.


Most of the people who complained to Action 9 about LaserShip since 2021 said the business did not deliver their items.

One customer recently had another concern involving the company. He sent Action 9 video of LaserShip delivery workers throwing his packages.

Stoogenke reached out to LaserShip every time Channel 9 has aired a news report on the company. It responded sometimes, but not others. It did not respond in time for this report.

If you are trying to get payment from a company:

- Keep asking the business and do it in writing.

- File complaints with state agencies.

- If all else fails, you may need to sue.

(VIDEO: Where are my Nikes? More customers complain about LaserShip)