CHARLOTTE — Residents in a southwest Charlotte neighborhood say that there is a delay in emergency responses due to a lack of cellphone service.
Flames shot high and ripped through a house in November 2023 on Rocky Gap Lane.
Arthur Griffin lives in the neighborhood and says it took too long for firefighters to respond.
“Everybody was calling on the cellphones, and they all went to South Carolina,” Griffin said. “And from South Carolina 911, they figured out that it should go back to North Carolina 911, which caused a delay.”
In the video at the top of this webpage, city leaders say they know this is a problem and a solution is on the way.
VIDEO: Changes to response times are working, MEDIC says
:quality(70)/d1hfln2sfez66z.cloudfront.net/11-14-2023/t_5d237a71ed2b4a37a86c46054b84b672_name_AMBULANCE_MEDIC_BULK_frame_680.png)
©2024 Cox Media Group
/cloudfront-us-east-1.images.arcpublishing.com/cmg/LH3JSJEF3VBLRJLJQESEAG34AM.png)
:quality(70)/cloudfront-us-east-1.images.arcpublishing.com/cmg/W5EJDS4NOJBH5N6TQBX6G3HCWU.jpg)
:quality(70)/cloudfront-us-east-1.images.arcpublishing.com/cmg/JMLFKPG45NGDFEZMN66ZI632TY.png)
:quality(70)/cloudfront-us-east-1.images.arcpublishing.com/cmg/EY2HHHU5ANA2NMW6CO4J7AOMJ4.jpeg)
:quality(70)/cloudfront-us-east-1.images.arcpublishing.com/cmg/2PSWAC6QIVF7VIP5NQT5C7G6LQ.png)
:quality(70)/cloudfront-us-east-1.images.arcpublishing.com/cmg/PCDO7YGGYZD2XNMYBDCAEEOSEI.jpeg)