9 Investigates: Local moving company promises changes after customer complaints

CHARLOTTE, N.C. — Channel 9′s Allison Latos first started investigating complaints against Charlotte-based Global Moving in January. Now, they’re responding to complaints.

The company is accused of holding customers’ belongings hostage until they paid thousands of dollars. Several customers told Channel 9 the movers have had their stuff since the summer, and many are living with no warm clothes, furniture or even pots and pans.

“Disappointing, worrisome, aggravating at times, and I was very angry about the situation,” one customer said.

The Better Business Bureau has also received many complaints about Global Moving. The agency is reassessing their grade, and gave the company until Friday to present an action plan for addressing those complaints.

“They know you need your things, and it was almost threatening because they would say we’re not taking things off the truck until you pay,” another customer said.

>> In the video at the top of the page, anchor Allison Latos has been investigating Global Moving for the past few months and has more on the promises they’re making to customers now.

(Watch the video below: Channel 9′s Allison Latos shares tips on how to check moving companies)