• Emergency dispatch services restored after experiencing call delays


    CHARLOTTE, N.C. - Investigators said a communication issue has been fixed after several emergency dispatch centers experienced delays Thursday morning.

    [RELATED: Medical calls at airport increase during holiday season, officials say]

    Charlotte-Mecklenburg Emergency Management posted on Twitter that the delay was due to a "widespread carrier related issue."

    It took more than eight hours for the issued to get fixed.

    "I wouldn't know the alternative number, so I guess I would just be stuck in my emergency for the time being, until whenever,” said local resident Martha Carson.

    "If I needed help and couldn't get through, I'd start to panic,” local resident Louis Rangel said.

    Officials advised the public to call 911 first but also released the below phone numbers.

    • Charlotte-Mecklenburg Police Department: 704-336-3237
    • Charlotte Fire Department: 704-336-3473
    • Charlotte-Mecklenburg Emergency Management: 704-943-6200.

    Emergency Management officials said they were working with their communications partners to address the problem.

    Officials said service to 911 centers in North Carolina and throughout the Southeast was restored Thursday and had returned to normal by 1 p.m.

    This is an ongoing investigation. Check back with wsoctv.com for updates.

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